The primary purpose of this position is to support the Institute for Justice and Reconciliation in strengthening its IT knowledge base and ensuring the flow of knowledge, into, within and out of the organisation is optimised.
Getting the Organisation ready:
The Knowledge Manager should perform the following functions to facilitate IJR readiness for the organization:
- Create awareness in the organization of the principles of knowledge management and how they can impact the performance of the organization.
- Create and maintain IJR internal IT platform, and Intranet based platform that pulls together All of IJR online systems to make accessibility easier and transparent.
- Design and maintain IJR current webpage so that IJR can gain more exposure, the ability to use tools that gain IJR more online traction in terms of search engine optimisation.
- Work to ensure appropriate IT enablers for knowledge management
IJR Intranet development:
- For all stages of the intranet’s development, this person will hold responsibility for the overall visual design, site navigation, site content, engagement and training of users, coordination with key stakeholders and oversight of the technology.
- Manage the Intranet homepage to maintain a proper balance of content from across the organisation.
- Manage projects to deliver intranet content or tools to mobile devices.
- Lead teams to improve sections of the intranet or deliver new tools through the intranet.
- Monitor user-generated content for appropriateness.
- Administer the Intranet application at all levels, including managing permissions, roles, access and features.
- Respond to questions regarding features, functionality in a timely manner.
- Maintain and manage the IJR website
- Ensure consistency in content while allowing autonomy
- Managing site analytics
- Enforce content guidelines and governance
- Train content HOD and staff
Managing the Knowledge Base
The Knowledge Manager should have the following responsibilities in managing the knowledge base:
- Identify the individuals in the organization with knowledge in specific areas which are critical to the performance of the organization and enroll them in the process of managing that knowledge
- Coach the organization in the use of IJR technical processes and tools
- As necessary, develop a suite of process tools for learning before, during and after and a means of integrating these within the normal working practices of the organization
- As necessary, develop processes for capture, storage, validation and retrieval of knowledge; both within the organization and externally with others.
- Prompt for, and facilitate, the capture of learning after all significant projects
- Monitor the effectiveness, maintenance and use of the IT tools and systems as they apply to IJR, and implement improvements
Programme and project management
- support programme and project managers around the flow of knowledge